Counterpoint Retail POS System
Implementation Services

Partner with us and benefit from our thirty years of experience serving the retail industry. We will get you setup the right way, assist you with installation, custom configuration, training and on-going 24/7 support.


We hope that our service offerings and the Counterpoint implementation plan below can serve as a valuable resource to you and your organization when exploring Retail Management projects.

With our team having over thirty years of experience in Retail Management software implementations, we use the following Industry Best Practices methodology.


Six Phases of NCR Counterpoint Retail System Implementation Plan -


1. Discovery and Planning


  • Establish a project team

  • Hold discovery meetings

  • Identify potential gaps and solutions

  • Build a project plan


2. Design


  • Gather and review master records: company, chart of accounts, items, vendors, customers

  • Establish initial Counterpoint system configuration settings

  • Create a prototype

  • Define retail management system user roles

  • Document Counterpoint retail management system operational procedures


3. Development - End User Training


  • Configure retail management system modules

  • Configure Point of Sale hardware

  • Customization - modify or build new screens, write new reports etc.

  • Provide end user training – online, onsite and video courses

  • Simulate live environment


4. Testing


  • Validate retail system functionality alignment with requirements

  • Fine tune point of sale and other system configurations

  • Establish end user proficiency

  • Continue to deliver end user training

  • Simulate “running the business”

  • Establish go-live strategy


5. Deployment - Additional Training


  • Determine final go live date

  • Upload final data: inventory count, customer and vendor balances etc.

  • Fine tune the system

  • Perform additional training

  • Provide onsite installation service


6. Ongoing Support


CompuTant offers world class 24/7 live Counterpoint technical support. Our support call centers are located in New York and Hawaii. Our trained support engineers are ready to help customers answer any technical questions and issues relating to the NCR Counterpoint Retail Software Solution.


We welcome the opportunity to work with you as we know it can be an important endeavor for you. Talk to our retail experts.