Retail Point of Sale FAQ

Frequently Asked Questions
Counterpoint POS System for Retail

How much does the Counterpoint software cost?

Counterpoint software price is $1,190 per license. Annual NCR Counterpoint software maintenance fee is 12% of the total software price. You have the option to add software modules such as Credit Card, Accounts Receivable, Serialized Inventory as needed for additional cost.  Learn More.


What is included as part of the Counterpoint software purchase?


NCR Counterpoint software includes a suite of modules to help you manage and grow your business more efficiently. Affordable base software priced at $1,195 per license includes Point of Sale (POS), Inventory Management, Purchase Order Management, Customer Management, Reports, Gift Card Program, Customer Loyalty Program, Accounting Links to Sage MAS 90, Great Plains, and QuickBooks, and annual software updates.


What technical support is included as part of Counterpoint System Purchase?


With purchase of POS bundles you get a quick start guide, and access to online training videos. Retailers with additional system requirements can purchase optional services for a fee. 


What type of computer does the Counterpoint POS software run on?
Counterpoint runs on any Windows 7 or Windows 10 computers and all-in-one Touch Screen POS terminals such as Pelion NX-15 and NCR XR7.
What other Point of Sale Hardware do I need?
If you need to print receipts, collect cash, swipe credit cards, print or scan barcodes, we can provide you the necessary POS equipment that works with Counterpoint software. You can find recommended equipment on our website under the POS Hardware category. Feel free to contact our sales team at 1-888-881-1988. Click here for more details.


Does Counterpoint software support multiple store retail business?


In a multi-site environment, Counterpoint POS System coordinates with headquarter and shares information across multiple stores seamlessly, automatically and effortlessly.

CompuTant Hawaii has built upon years of experience in multi-stores retail POS system that offer unparalleled flexibility and configurability to give retailers the features they need.
What options are available for credit card processing?
Counterpoint offers EMV compatible integrated credit card processing that includes credit card authorization, settlement and secure end-to-end encryption to ensure protection of credit card data for the retailer and the consumer. With Counterpoint POS you are not required to to change your merchant service provider. 


Counterpoint Credit Card software is compatible with NCR Payment Services, First Data North, First Data South, TSYS/Vital, and Paymentech. For EMV compatible Counterpoint software utilizes Ingenico ISC 250 Payment Terminal.


What are the other requirements to operate Counterpoint Credit Card Software?

If you purchase Counterpoint Credit Card software option you must have internet connectivity, firewall and antivirus software. To process EMV cards you will add Ingenico ISC 250 Payment Terminal.

What transaction-related costs is the retailer responsible for?

The retailer will be responsible for ongoing costs associated with NCR SecurePay fee and credit card processing fees from the merchant services provider plus internet connectivity charges. 

How long does it take to be up and running on Counterpoint?
You can be setup and ready to sell in a few hours to a few days depending upon the size of your business and the amount of inventory and customer data you need to enter into your Counterpoint POS System. If you purchase Counterpoint Cloud with hardware bundle, your software can be installed rather quickly. Set-up your items, employees and store information using our Quick Tip instructions and getting started guide, and you are ready to go. 
Who do I contact if I have any questions during setup or after I start using Counterpoint software?
You would contact CompuTant. We offer installation, system setup, configuration, training services and technical support for a fee.


Do I have the option to purchase additional support and training if needed?


Retailers with additional service or system requirements can purchase professional services.

Customer Stories

“NCR Counterpoint is a vital part of our business, optimizing everything from forecasting and purchasing to inventory control.”
Nick Marziliano, Owner
Sam’s Italian Deli